Return & Refund Policy

Ascend88 – Shop With Confidence

Last Updated: November 2, 2026

At Ascend88, your happiness and satisfaction are our priorities. We take pride in offering stylish, comfortable, and high-quality socks designed to bring joy to your everyday life.

We want you to shop with confidence, knowing that we're here to help if something isn't right with your order.

1. 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a return:

• Items must be unused, unworn, and unwashed.

• Products must be in their original condition and packaging.

• Items must include any original tags, where applicable.

• Proof of purchase or an order number is required.

For hygiene reasons, socks that have been worn or washed cannot be returned unless they are defective or otherwise required to be accepted under applicable law.

2. Damaged, Defective, or Incorrect Items

Your satisfaction matters to us!

If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team.

We'll review the issue and provide an appropriate solution, including a free replacement or full refund, where applicable.

For faster assistance, please include your order number and photos showing the issue, if available.

When the mistake is ours, we will cover any applicable return shipping costs.

3. How to Request a Return

Returning an eligible item is simple:

1. Contact our customer support team using the contact information below.

2. Provide your order number and reason for the return.

3. Our team will review your request and provide return instructions.

4. Ship the eligible item to the designated return address.

5. Once your return is received and inspected, we'll notify you about your refund status.

Please contact us before sending items back so we can provide the correct return instructions.

4. Refund Processing

Once your return has been received and approved:

• Your refund will be issued to your original payment method.

• We aim to process approved refunds within 5 business days.

• Your bank or payment provider may require an additional 5–10 business days to display the funds.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law or when the return results from our error.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, Ascend88 will cover the necessary return shipping costs.

We recommend using a trackable shipping method for customer-paid returns.

6. Exchanges

Want a different design or size?

We're happy to help!

Please contact our customer support team to discuss available exchange options.

Exchanges are subject to product availability and eligibility under this policy.

7. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Socks that have been worn or washed, unless defective.

• Items damaged through misuse or improper care.

• Products specifically marked as final sale before purchase, except where applicable law requires otherwise.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

8. Lost or Missing Packages

If your order hasn't arrived, please contact us with your order number.

We'll help investigate the shipment with the carrier and work toward an appropriate resolution, which may include a replacement or refund when the package is confirmed lost.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before orders have been processed or shipped.

Once an order has shipped, our standard return policy applies.

10. Contact Us

Ascend88 – Customer Care

We believe that excellent customer service is just as important as excellent products.

For questions about returns, refunds, exchanges, or your order, please contact us.

Website: https://ascend88.us

Email: [Insert your customer support email]

Return Address: Provided by our support team when your return is authorized.

Our goal is simple: Happy customers, comfortable feet, and a shopping experience you can trust.

Thank you for choosing Ascend88!